BuildUp Home Services Pty Ltd (ACN 634236454) as trustee for the BuildUp Trust (ABN 69620038648)

SMS Communications

BuildUp Home Services provides SMS messaging and automation services for its own business and on behalf of third-party business clients.

SMS messages are sent using virtual or dedicated phone numbers provided through telecommunications and messaging providers such as Twilio, LeadConnector or other approved providers.

Messages may include:

• Responses to service enquiries

• Follow-up on previous enquiries

• Appointment scheduling and coordination

• Appointment confirmations and reminders

• Schedule changes or cancellations

• Customer service communications

• Re-engagement communications

• Marketing or promotional communications where appropriate consent or permission exists

Message frequency varies depending on the purpose of the communication and whether the recipient responds.

Messages Sent on Behalf of Clients

Where BuildUp Home Services manages SMS communications for a client, the client remains the business responsible for the communication and the customer or enquiry records supplied for the campaign.

Clients are responsible for ensuring:

• Contact information has been obtained lawfully

• They have the appropriate consent or permission to contact each recipient

• The intended messages are consistent with that consent or permission

• The business sending the message is properly identified

• Opt-out requests are respected

• Their messaging complies with applicable laws, carrier requirements and telecommunications standards

BuildUp may assist clients with messaging setup, registration and compliance processes, but BuildUp's own messaging registrations or approvals do not automatically extend to a client's messaging activities.

Contact Data

BuildUp provides re-engagement services using a client's own customer and enquiry records.

BuildUp does not purchase, rent or scrape contact data and does not send campaigns to purchased or unrelated third-party contact lists on a client's behalf.

Contact data supplied by a client is used only to provide services for that client. It is not added to a BuildUp marketing database, used for another client's campaign or provided to unrelated third parties for their own marketing purposes.

Clients remain responsible for confirming that the necessary consent or permission exists to contact the people contained within their records.

On termination of services, client campaign data held by BuildUp is deleted within 14 days, or sooner where agreed, except where limited information must reasonably be retained for legal, compliance, security, billing or opt-out records.

How to Opt Out

Recipients may withdraw consent or request that SMS communications stop at any time. BuildUp does not require a recipient to use one specific word or method to make an opt-out request.

Opt-out requests include:

• STOP, QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE

• Any other message that clearly indicates the recipient does not want further SMS communications

• A request made directly to the business identified in the message

• An email to [email protected] where BuildUp assistance is required

For US messaging campaigns, recipients may reply HELP for assistance.

BuildUp's practice is to action clear opt-out requests immediately upon receipt. Once an opt-out has been actioned, no further campaign messages will be sent to that recipient, other than an permitted confirmation that the opt-out has been processed.

United States A2P 10DLC

Where A2P 10DLC registration is required for messaging to United States recipients, the relevant client business and messaging campaign must be registered using accurate information relating to that client and its intended messaging use.

BuildUp may assist with this registration process.

BuildUp's own A2P 10DLC Brand, Campaign or other messaging approval does not provide or extend A2P 10DLC approval to a client's separate messaging activities.

Message & Data Rates

Standard message and data rates may apply depending on the recipient's mobile carrier and plan.

BuildUp Home Services does not charge recipients for receiving SMS messages, although carrier charges may apply.

Privacy & Data Use

Mobile numbers and messaging information are used only for providing and supporting the relevant messaging service.

Information may be processed through telecommunications, CRM and messaging providers required to deliver the service.

BuildUp does not sell or rent mobile phone numbers, SMS opt-in information or messaging consent and does not share this information with unrelated third parties for their own marketing purposes.

For further information, please refer to our Privacy Policy.

Compliance

BuildUp Home Services aims to operate its messaging services in accordance with applicable telecommunications, privacy and electronic messaging requirements.

BuildUp may pause or refuse a campaign where there are concerns regarding consent, contact data, sender identification, registration requirements or opt-out compliance.

Clients remain responsible for ensuring that the contact information and permissions they provide to BuildUp are suitable for the intended messaging campaign.

Contact Information:

BuildUp Home Services Pty Ltd (ACN 634236454) as trustee for the BuildUp Trust (ABN 69620038648)

Email: [email protected]